NWFFO Return Policy

 

Return Policy & Satisfaction Guarantee

Our Customer Satisfaction Promise

At Northwest Fly Fishing Outfitters, Portland's oldest fly shop, we stand behind every product we sell. With over 30 years of experience, we ensure your complete satisfaction with every purchase.

Standard Return Policy

  • 30-Day Window: Returns accepted within 30 days of purchase
  • Condition Requirements: Items must be in new, unused condition
  • Documentation: Original receipt or proof of purchase required
  • Refund Method: Full refund to original payment method

Product-Specific Return Guidelines

Fly Rods

  • Original condition with clean cork grip
  • Original tube and sock included
  • No visible handling marks
  • Warranty cards unfilled

Fly Reels

  • Original box and packaging included
  • No line installation marks
  • No visible wear

Waders & Boots

  • Unworn and free from water contact
  • All original tags attached
  • No signs of use

Shipping Returns Process

Ship returns to:

Northwest Fly Fishing Outfitters
10910 NE Halsey St
Portland, OR 97220
  • Customer responsible for return shipping costs
  • Include original packing slip
  • Tracked shipping recommended

Manufacturer Warranty Information

We support manufacturer warranty claims for:

  • Orvis: 25-year guarantee
  • Sage: Lifetime warranty
  • Redington: Lifetime warranty
  • Echo: Lifetime warranty

Questions About Returns?

Contact our experienced team:

Frequently Asked Questions About Returns

How long do I have to return an item?

You have 30 days from the date of purchase to return any eligible items.

Do I need my receipt for returns?

Yes, original receipt or proof of purchase is required for full refunds. Store credit may be available without receipt at manager's discretion.

How do I return an online order?

Contact us for a return authorization, then ship the item back to our Portland store with original packaging and documentation.